Privacy Policy
The privacy of personal contact and payment information is top priority for us at Oaki. If you have any questions or concerns regarding how your personal information is used, please contact us at info@oaki.com. For more details, please review our Privacy Policy page.
Return Policy
Here at Oaki, we pride ourselves on ensuring kids have a great outdoor experience. If for any reason you need to return an item, or make an exchange for a different size, please contact us at info@oaki.com, or call us at (360) 573-5000.
Any items returned without original packaging may result in a 15% restocking fee. Please include all original packaging for each item to speed up your return/exchange.
If you are uncertain about a particular size, please consult us before ordering. Because shipping can be expensive, all shipping charges for returns and exchanges are the responsibility of the customer. We also understand that ordering the wrong size/item happens from time to time. Please notify us promptly of any errors to your order so your little outdoor adventurers don’t miss a moment outside!
Manufacture Defects Warranty
All Oaki products come with a 60 day manufacturers defect warranty. We do not warranty normal wear and tear or damage to the product due to regular everyday use. Please contact us if you have any concerns or questions about our warranty information at info@oaki.com.
What IS Covered Under Manufacturers Defect Warranty:
- Seams not properly attached/sewn together
- Leaking at seams after first use
- Waterproof items not keeping water out after first use
- Missing parts
- Products not assembled correctly
What is NOT Covered Under Manufacturers Defect Warranty, Defined as “Normal Wear and Tear” Incurred by the User:
- Rips, tears or cuts in fabric
- Holes or punctures
- Lost items
- Items outgrown in a short period of time
- Worn down or thinning fabric
Clearance Items
All clearance items are sold as is and cannot be returned after purchase. If you purchased a clearance item that is defective and would like a replacement, please contact us at info@oaki.com, or call us at (360) 573-5000.
Shipping Info
Please note that shipping charges fall under three geographic regions: US, Canada & International (outside US & Canada). For details regarding shipping charges in your area, please see our Shipping Info page, or contact us with additional questions at info@oaki.com.